NY Attorney General Health Care Helpline

New Yorkers who need assistance resolving health care disputes, correct
medical billing errors, and obtain necessary medical treatment can reach out
to the New York Attorney General’s Health Care Bureau. The Health Care
Helpline serves as a direct resource for New Yorkers seeking help with medical bills,
insurance claims, and access to care. In 2025, the most common categories of complaints to
the Health Care Helpline were provider billing (42 percent), wrongful practices such as
improper collections or refund issues (24 percent), claim-processing errors (13 percent), and
health plan denials of coverage (10 percent). Other complaints involved obtaining or
maintaining insurance coverage and access to prescription drugs. New Yorkers can contact
the Health Care Helpline through the online complaint form to report and resolve health care
complaints ranging from simple billing errors to complex deceptive business practices.
Consumers can also call 1-800-428-9071 to file a complaint. Any consumer who believes that
they may have been treated unfairly by a health care provider, Health Maintenance
Organization (HMO), insurance plan, or other health-related business should contact the
helpline for assistance. Helpline advocates also work to ensure that any negative impacts
from improper medical billing or insurance claims are removed from credit reports.